Information We Collect

Information You Provide to Us

We collect information that you give us directly, including:

• Contact information: When you fill out a contact form, request a quote, or send us an email, we collect your name, email address, phone number, and any details you include in your message.
• Account information: When you create a client portal account, we collect your name, email address, company name, and the password you set.
• Project and support data: When you use the client portal to submit tickets, exchange messages, or upload documents, we store that content to provide our services.
• Payment information: If you make a payment, your payment details are processed by our payment processor (Stripe). We do not store full credit card numbers on our servers.

Information Collected Automatically

When you visit our website or use the client portal, we automatically collect certain information:

• Log data: Your IP address, browser type, operating system, referring URLs, pages visited, and the date and time of your visit.
• Cookies: We use cookies to keep you logged in, remember your preferences, and understand how you use our site. You can control cookie settings through your browser.
• Analytics: We use analytics tools to understand visitor behavior on our website. These tools may collect information such as how often you visit, which pages you view, and what other sites you visited before coming to ours.

How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our services, including the client portal.
• To respond to your inquiries and fulfill your requests.
• To manage your client portal account and provide project updates.
• To send you service-related notices, such as ticket updates and project status changes.
• To detect, prevent, and address technical issues or security threats.
• To comply with legal obligations.

How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following situations:

• Service providers: We may share information with third-party vendors who help us operate our business, such as hosting providers, email delivery services, and payment processors. These vendors are required to protect your information and may only use it to provide services to us.
• Legal requirements: We may disclose your information if required to do so by law, or if we believe in good faith that disclosure is necessary to comply with a legal obligation, protect our rights, or ensure the safety of our users.
• Business transfers: If Fix Action Inc. is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.

Data Retention

We keep your personal information for as long as your account is active or as needed to provide you services. If you close your account, we will delete or anonymize your personal information within 90 days, unless we are required to keep it for legal, accounting, or compliance purposes.

Project files and support ticket history are retained for 12 months after project completion or account closure, after which they are permanently deleted.

Data Security

We take reasonable measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit using TLS, secure storage of credentials, access controls, and regular security reviews.

However, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security of your data.

Your Rights

You have the following rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may ask us to correct any inaccurate or incomplete information.
• Deletion: You may request that we delete your personal information, subject to certain exceptions (for example, if we need to keep it for legal reasons).
• Opt-out: You may opt out of receiving promotional emails from us by following the unsubscribe instructions in those emails.

To exercise any of these rights, contact us at contact@fixactioninc.com. We will respond to your request within 30 days.

Your California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA). You have the right to know what personal information we collect and how we use it, the right to request deletion of your personal information, and the right to opt out of the sale of your personal information. We do not sell personal information. To exercise your CCPA rights, contact us at contact@fixactioninc.com.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete that information.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to read the privacy policies of any third-party sites you visit.

Changes to This Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will notify you by posting a notice on our website or sending you an email. Your continued use of our services after changes are posted means you accept the updated policy.

Governing Law

This Privacy Policy is governed by the laws of the State of Georgia, United States. Any disputes arising from this policy will be resolved in the courts of the State of Georgia.

Contact Us

If you have questions about this Privacy Policy, contact us at:

Fix Action Inc.

Email: contact@fixactioninc.com

Website: fixactioninc.com

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