Managed IT & security plans
Coverage that fits,
priced to your environment.
Two things decide your plan: how much coverage your business needs, and the size of the environment we're protecting. We'll review both with you and recommend the plan that actually fits — and you can move up any time your footprint or your needs grow.
Pricing depends on your contract and the size of your environment, so we scope it with you rather than list a single number. The device counts below are real placement criteria — a larger footprint moves you up a tier on volume alone.
Plans at a glance
Essential, Professional, Enterprise
Essential
Smaller environments that need dependable coverage during the workday.
Professional
PopularGrowing businesses that need extended hours and faster response.
Enterprise
Larger or mission-critical operations that can't wait, day or night.
| Feature | Essential | Professional | Enterprise |
|---|---|---|---|
| Coverage hours | Mon–Fri, 9 AM–5 PM | Extended, 8 AM–8 PM | 24 / 7 / 365 |
| Support channels | Email + phone | Email, phone, and a dedicated priority channel | |
| First-response target | Next business day | 4 hours | 1 hour, any time |
| Devices & endpoints | Up to 10 | Up to 30 | Unlimited |
| Security patching | Monthly | Every two weeks | Weekly + emergency |
| Backup retention | 7 days | 30 days | 90 days, continuous |
| Enhancement requests | 2 per month | 10 per month | Unlimited |
How quickly we respond
First-response targets by priority
We classify every issue by its impact on your business and commit to a first response within your plan's coverage window. "First response" means a member of our team has personally picked up your issue — not an automated acknowledgement.
| Priority | Essential | Professional | Enterprise |
|---|---|---|---|
| P1 — CriticalBusiness-stopping: production down, a security incident, or data at risk with no workaround. | 4 business hours | 1 hour | 1 hour, 24/7 |
| P2 — HighA major function is impaired or degraded for many users. | Next business day | 4 hours | 2 hours |
| P3 — MediumLimited or single-user impact; a non-urgent fix or change with a workaround. | 2 business days | 1 business day | 4 business hours |
| P4 — LowA question, enhancement request, or scheduled item with no operational impact. | Best effort | 2 business days | 1 business day |
A P1 emergency always pages our on-call team the moment it's raised and is worked continuously until you're back to normal. On Enterprise, that response happens around the clock, every day of the year. After first response, we work toward a restoration target — a working state or a workaround — and for a P1 you'll hear from us with status at least every hour until it's resolved.
Included in every plan
The same foundation, whichever plan you choose
No matter where you start, every engagement comes with the essentials — and the same response commitments we measure ourselves against internally.
- 24/7 automated monitoring of your systems and devices
- Continuous security scanning against the latest known vulnerabilities
- Managed, verified backups sized to your plan
- A private client portal for tickets, messaging, and documents
- A plain-language monthly security report
- Priority-based support with published, measured response times
Beyond your plan
Your plan covers the ongoing operation, support, monitoring, maintenance, and protection of your environment. Larger initiatives — new website or application builds, platform migrations, or major new feature development — are scoped separately as project work, so those efforts are planned and agreed on their own terms.
Finding the right fit
We'll recommend the plan that fits
We're happy to walk through your environment and land you in the right coverage — or adjust it as your business changes.